Refund policy

Return & Refund Policy

At NiyamaShop, customer satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help. Please read our return and refund policy carefully.

Return Eligibility

Items are eligible for return if they meet the following conditions:

The item must be unused, unwashed, and in its original condition
All original packaging, tags, and accessories must be intact
The return request must be raised within [X DAYS] of delivery

Items that do not meet these criteria may not be accepted for return.

Return Timeframe

You can request a return within [X DAYS] from the date you receive your order. Any requests made after this period may not be eligible.

Refund Process & Timeline

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed within [REFUND PROCESSING TIME]
Refunds will be issued to the original payment method used during checkout

Please note that bank or payment gateway processing times may vary.

Exchange Policy

If you received a wrong size, color, or item, we offer an exchange subject to product availability. Exchange requests must be raised within [X DAYS] of delivery. If the requested replacement is unavailable, a refund or store credit may be offered.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within [X DAYS] of delivery at [EMAIL ADDRESS] with clear photos or videos of the product and packaging. We will arrange a replacement or refund at no additional cost after verification.

Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as Final Sale or Non-Returnable
Personal care, hygiene, or intimate products (if applicable)
Gift cards or digital products
Products damaged due to misuse or improper handling

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect product, return shipping will be covered by us
For all other returns, return shipping costs will be borne by the customer unless stated otherwise